I live in Belgium.
I live in Poland.
I live in Spain.
I live in another country.
7-11 years old: child
12-18 years old: adolescent
19-65 years old: adult
65 years and above: old age
Question 1. You bought a new top from a high street shop last week but you have since changed your mind and want to take it back. What are your rights?
a. You can insist on a refund
b. You can insist you get an exchange
c. You can insist on a credit note
d. You do not have any rights
Question 2. You purchased a mobile phone from a high street shop five months ago and it has now stopped working. You have returned it with a receipt to the shop and they agree it's faulty but only offer you a repair. What are your rights?
a. You can reject the product and obtain a full refund
b. A repair would be a reasonable offer
c. You should be entitled to a brand new mobile phone
d. It is still under guarantee
Question 3. You go to a shop and select a pair of shoes priced at € 30. When you get to the till the sales assistant says they're wrongly priced and should be € 50. He refuses to sell them at the cheaper price. What are your rights?
a. You can insist on purchasing them at € 30
b. You don't have any right to purchase at the lower price but could tell the consumers office and they will decide who’s right.
c. You are entitled to the goods free of charge because of the mistake
Question 4. You buy a pair of shoes online. They arrive and you realise they're not quite the colour that you wanted. Can you return them and ask for your money back?
b. Yes, you have 28 days to change your mind, return the goods and claim a full refund.
c. Yes, you have seven days to change your mind and return the goods for a refund but the retailer can make a reasonable charge to cover return shipping costs.
Question 5. You bought a coat in the January sales at a vastly reduced price but the first time you wear it, you realize the zip isn’t working. What are your rights?
a. You don't have any rights on sale items.
b. You have exactly the same rights on sale items as you do on full price goods.
Question 6: You’ve booked a plane ticket online, when you get to the airport there is an overbooking. What can you do?
a. Go back home, trip is over …
b. You get a refund
c. You get another plane ticket on another plane, later with a compensation
d. You get another plane ticket on another plane, later without a compensation
Question 7: How long do you have guarantee on a mobile phone?
a. No guarantee
b. 1 year
c. 2 years
d. 3 years
e. As long as you want
Question 8: You’re in a restaurant and you order a meal. When it arrives, it isn’t fresh or tasty. What can you do?
a. Ask for another meal.
b. Get a refund
c. Get a free meal
d. The chef will decide if you’re right
Question 9: Do you have the right to stop your contract with a mobile phone company when you want?
a. Yes, you don’t need a reason
b. Yes, if you have a good reason
c. No, you don’t have the right
d. Sometimes, if you pay a fine